At KOMIGAN Lighting, your satisfaction is our top priority. We want you to feel confident when shopping with us. If for any reason you’re not completely satisfied with your purchase, we’re here to help.
1. Returns
Eligibility:
You may return your order within 30 days of receiving it, as long as the item is unused, in its original packaging, and in the same condition as when you received it.
How to Start a Return:
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Contact our support team at komigan02@gmail.com with your order number and reason for return.
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Our team will provide the return shipping address and instructions.
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Once we receive and inspect your returned item, we’ll notify you of your refund status by email.
Refunds:
Approved refunds will be processed to your original payment method within 5–10 business days after inspection.
There are no restocking fees for returns.
Please note: Shipping fees (if any) are non-refundable.
2. Warranty Coverage
All KOMIGAN Lighting products include a 2-year limited warranty that covers manufacturing defects in materials and workmanship.
This warranty covers:
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Product malfunction under normal use
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LED or sensor performance issues
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Power supply or wiring faults related to factory defects
This warranty does not cover:
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Damage due to misuse, accidents, or improper installation
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Modifications or repairs not authorized by KOMIGAN
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Normal wear and tear or cosmetic damage
If your product has an issue within the warranty period, please contact us at komigan02@gmail.com with photos, order details, and a short description of the problem. Our team will assist you promptly with replacement or repair options.
3. Our Commitment
We stand behind every light we make. Whether you need a replacement, a quick fix, or guidance on installation, our team is here to support you.
Your satisfaction and trust mean everything to us — and we’ll make sure your lighting experience is seamless from purchase to installation.
Need Help?
Email us anytime at komigan02@gmail.com — we typically respond within 24 hours (Mon–Fri, GMT+8).