Refund Policy
Order Cancellation
We accept order cancellations before the product is shipped or produced. If you cancel your order before shipment, you will receive a full refund.
Unfortunately, we cannot cancel an order once the product has been shipped.
Returns (if applicable)
We accept returns within 30 days of receiving your order.
To be eligible for a return:
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The item must be unused, in original condition, and in original packaging.
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A receipt or proof of purchase is required.
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Please do not send your purchase back to the manufacturer directly.
Shipping Costs:
Customers will only be charged once at most for shipping (including return shipping).
No restocking fees will be charged for returning a product.
To start a return, please contact our Customer Service team at komigan02@gmail.com for the return address and instructions.
Refunds (if applicable)
Once we receive and inspect your returned item, we will notify you by email whether your refund is approved or rejected.
If approved, your refund will be processed within a few business days, and the credit will automatically be applied to your original payment method.
Late or Missing Refunds
If you haven’t received your refund yet:
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Check your bank account or credit card statement again.
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Contact your credit card company or bank — processing times may vary.
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If you’ve done all of this and still haven’t received your refund, please contact us at komigan02@gmail.com.
Customer Support
Our customer service team is available Monday to Friday, 8:00 AM – 6:00 PM (GMT+8).
We will respond to your inquiry within 24 hours (excluding weekends and holidays).
Attention
Please note that damages caused by:
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Natural disasters
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Improper use
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Unauthorized repairs
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Artificial or accidental damage
…are not covered under our return or warranty policy.
If you need repair or replacement service under these conditions, please contact our customer service for further assistance.
KOMIGAN Lighting
Customer Support: komigan02@gmail.com
Sales Inquiries: komigan02@gmail.com